The whole experience went like clockwork. The estimator arrived on time. When he returned to do the work, he was on time again. He was extremely careful with our furniture, which we appreciated. The feet of all the furniture were placed on little foam blocks rather that paper or foil to speed the drying. Anything that needed to be moved, was placed back in the original position. When he left, the technician gave my husband and me disposable booties to wear in case we needed to walk on the carpet while it was still drying. We recommend Excellent Carpet Cleaning without reservation.
“Excellent Carpet cleaned our hall, 2 bedrooms, a master bedroom, a large w/i closet, a sitting room, an office, a den, a large family room, a living room, a dining room, and 26 steps. They also cleaned 1 couch. ECC did an outstanding job. We contacted ECC on 07/19/11 by email and gave them our cleaning areas. We received an email estimate on 07/21/11. We talked on the phone and made an appointment for 08/03/11. Junior, the associate, arrived on time and asked us about trouble spots. Afterwards, he measured each cleaning area. He adjusted the estimate up by $50 because they charge by the sq. ft. and for each step.
Before ECC, we had our carpets professionally cleaned by 3 different companies from Angies’ List over the years. ECC was superior to the others.The other companies cleaned the carpets, but when Junior finished we could clearly see the difference in the quality of his work.
Junior was professional and stayed focus on his work. When he finished we were elated with the results. Furthermore, we had him to return on 8/09/11 to do some additional carpet cleaning and a couch.
“The representative of the company was on time, courteous, professional, and performed a very good detailed cleaning! I would definitely recommend this company to any family member, friend, or colleague.”
“The cleaning team was prompt, courteous, and completed the entire house in less time than they had estimated while accomplishing an exceptional cleaning job. The carpet was very dirty, however the cleaner did an excellent job of getting years of stains out. I was very impressed with their work. Thanks.”
“From the initial consultation to the job completion it has been a very professional and rewarding experience. I thank Rashaud for his hard work and his dedication to getting this job done! I will recommend his services to everyone. Thanks again.”
“Excellent Carpet Cleaning did a fantastic job. They were extremely knowledgeable on cleaning berber carpets (I did a lot of research) – the carpet looked brand new when they were done. They ensured it didn’t get too wet so that it would dry quickly. They arrived on time, were pleasant, were careful not to damage my new paint with their hoses. These guys are awesome. I highly recommend them! I will definitely use them again.”
“I spent years renting carpet cleaning machines, buying the cleaners, spending hours scrubbing spots, and ending up with an OK job. A few weeks ago when my wife mentioned it was time to clean the carpets again, I decided to look for a pro. I was fortunate to find Excellent Carpet Cleaning! I could tell from our initial conversations that Mr. Wayans knew what he was doing, and his pricing sounded very fair. He came out yesterday and did 2 rooms for us, the before\after difference is AMAZING! Stains that I thought we would just have to live with are gone, and the price wasn’t really much more than the rental machine route. 5 Star!”
January 03, 2013
Carpet was stretched in two rooms and a hallway. Carpet cleaning service was performed on 4 bedrooms, a hallway and a set of steps.
Junior and AJ arrived within their scheduled window and got to work immediately. AJ assess the carpet and provided me with an estimate for stretching the Master bedroom, a secondary bedroom and the adjoining hallway. Junior took the measurements of each room provided me with the total square footage and a breakdown per room (just in case I wanted to use a different service in each room).
Junior and I discussed in detail the differences between the services and he helped me make a decision on the best service for the carpet. Both Junior and AJ were very honest in communicating the expected outcome. They actually underplayed the results. The carpet was a mess and besides the paint stains (from a messy painter) the final result is better than I could have imagined.
I was planning on getting the carpet on my first floor replaced but I am now considering letting them clean it instead. They really bought the carpet back to life.
I want to sincerely thank AJ and Junior of Excellent Carpet Cleaning for a job well done.
In the past, I have suffered from the attack of the returning stains, creeping up from the abyss. I will check back and provide an update in six months.
We contacted Excellent Carpet Cleaning to have our 3 story townhouse cleaned (3 bedrooms, hallway, 2 stairwells, and a finished basement), and they were very flexible in scheduling us on a Saturday. Their reception / scheduling staff did a great job working with us to get us the most convenient date/time.
Our service technician, Rafael, arrived right as scheduled. He proceeded to examine all of the rooms we would have cleaned, and gave us an estimate based on square footage and the level of service to be performed. It took Rafael about 2 & 1/2 hours to clean the entire townhouse. We are very satisfied with the work that was performed. There were several stains in the carpet (soot, red wine) that have been there for 6+ months, that we thought were permanent. However, Rafael was able to get them all out, and the carpet looks new.
We are very satisfied with the service provided by Excellent Carpet Cleaning. The pricing was excellent, and we will most certainly use them again in the future.